Secret Service – Exposing the secrets which unlock remarkable service.
Shh – Want to know a Secret?
Steven is the founder of one of the leading Mystery Shopping companies in Asia, with 40,000 secret shoppers evaluating service every day of every week.
So Steven sees first hand what does, and does not work in Sales and Service.
Steven has also worked in the secret Merchant Banking Boardrooms where he gained an intricate understanding of how to create and monetize businesses.
The successful do the opposite, the ordinary do the obvious.
The secrets get revealed through a number of different keynotes, training, and consulting services.
